Dear Proposal Doctor, As a newly-accredited APMP member (Foundation Level), I appreciate the importance of making everything customer-focused. That is a big part of the curriculum. I get that. Here is the problem: our RFP has been out for several weeks, and everyone on my team has a different idea of who the customer really is and what they really want. This divergence of opinion is making it very hard to come to closure on important parts of our solution that should have been decided a long time ago. Some people on the proposal team are senior, with a lot of expertise and many years of experience. Others are more junior, but in closer contact with people likely to be influential in the final decision. The discussions go in circles with no clear conclusion or resolution. At this rate, not only will we never get done, we will never get...