
Most requests for proposal (RFPs) ask you to define past performance in terms of relevant size, scope and complexity. The term size is easy to understand because it is numeric. Size refers to the dollar value of the contract, the number of staff, the number of users served, the number of locations served, etc. Scope is also easy to understand too. We simply compare how well the requirements in the RFP’s statement of work or align with those of our past performance reference. For example, in the case of a help desk, does the help desks deliver the same tiers of service, support the same equipment, or use the same tools and processes to perform their jobs? However, the term complexity is vague. Complexity could involve many factors including the: Involvement of many teams or stakeholders Numerous moving parts Numerous schedule dependencies Aggressive project timelines Budget / restraints Work in … Continue reading Five Tips for Describing Complexity